WOM: LOOK BEFORE YOU LEAP

Brand Management magazine’s Jan-Feb 2008 edition carries a feature from CM site coordinator Justin Kirby who offers 12 tips for would-be word-of-mouth marketers to bear in mind.
In the feature, Justin argues that fully understanding the complexities of word-of-mouth marketing is vital in order to decide whether or not to undertake even short-term tactical activity.
You can download and read the article here.